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Service Charter

We strongly believe in what Gandhiji had said,

"A customer is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is a part of it. We are not doing him a favor by serving him; he is doing us a favor by giving us an opportunity to do so."

Our Client Service Commitment

Tax Assist & its Welfare Consultants are bound by a code of conduct to respect the diversity of our clients & their requirements.

We are committed to:

> be honest, ethical and professional;
> be helpful, courteous & considerate, treating clients with dignity & respect;
> act with care and diligence to provide solutions to meet fulfill your requirements;
> provide consistent, accurate and impartial advice
> taking ownership of our clients' needs and becoming part of the solution;
> use language that is clear to understand & freely communicate with clients;
> respect and protect the confidentiality of client information;
> act promptly and fairly on all complaints or suggestions;
> meet our product and service standards and commitments;
> explain clearly your rights and responsibilities; and
> enable you to help us to improve our products & services through constructive feedback.

"Tax Assist is dedicated to providing tax consultancy services of the highest quality in the most transparent, professional & dependable manner"

Request to Our Clients
We expect our clients to:
> treat us with courtesy;
> be honest and ethical in your dealings with us;
> abide by Government laws & statutory requirements;
> refer our services to you friends / colleagues / family (if satisfied)

What we cannot do
> "express" accounting & fast-food solutions to tax/accounting/legal problems.
> unethical or illegal acts as per Government laws & statutory requirements.
> seeking commitments from us to speed-up your work.
> discounting our services vis-a-vis other consultancies.
(They know what they & their services are worth).